This session explains how to manage customer complaints and how to turn customer service into a marketing advantage. Read more
This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more
By the year 2020, customer service will overtake price and product as the key differentiator between brands. And 80% say that small businesses provide better service than larger... Read more
For small businesses, one late-paying customer could mean the difference between success and failure. Not only are late payments a big problem for small business, but the problem is getting worse.