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The Culture Imperative- Drive Growth with Customer Obsession
During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more
Improve Customer Relationships in the Retail and Restaurant Industries—for Pennies
The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.
How to Get Better at Customer Retention
The key to real growth is not so much getting new customers, but getting more sales, bigger sales and long-term loyalty from the customers you already have.
How Are Your Customer TouchPoints?
This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.
Voice of Customer: Steps for Conducting Face-to-Face Interviews
Gathering Voice of Customer information is the most useful of all marketing activities. Here’s a step-by-step plan for conducting customer interviews.
16 Steps to Starting a Business While Working Full Time — STEP 10: Find Your First Customers
Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?
What Do Customers Want from Local Businesses?
Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.
Top 8 Retail Do’s and Don’ts
Small mistakes can be enough to drive customers away from your store, never to return. Learn 8 common “retail turnoffs” and how to avoid them. Read more
3 Areas to Improve Customer Experience on Your Ecommerce Website
How do you build an excellent customer experience in your ecommerce store? Here’s a few tips to help you do just that.
How to Kill the Customer Service Game
The key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it.
5 Customer Retention Tactics to Increase Store Loyalty
How can you boost your profits and increase store loyalty? Building a strong customer base that keeps coming back.
5 Ways to Use Video for Customer Service
Your company should use the most innovative, convenient and personalized customer-service methods available – and video is one of the best. Learn more.