Customer Relations Resources

In order to successfully target your social media, you have to know where they are and what they’re doing. How do people of different ages use social media?

During this webinar you will learn how to deliver a differentiated consumer experience to drive business growth and more. Read more

The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. Learn why.

This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.

Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?

Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.

Small mistakes can be enough to drive customers away from your store, never to return. Learn 8 common “retail turnoffs” and how to avoid them. Read more

How do you build an excellent customer experience in your eCommerce store? Here are a few tips to help you do just that.

Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.

In this webinar, we’ll discuss how to help improve your interactions with customers and establish a strong digital presence to boost your bottom line. Read more

This session explains how to manage customer complaints and how to turn customer service into a marketing advantage. Read more

This online workshop provides a self-assessment and different approaches your company can use in understanding and responding to market changes. Read more