Customer Relations Resources

Consumers love online reviews. They read them, and for the most part, they trust them. Now, here are five ways this simple truth affects your business.

In this webinar, we’ll discuss how to help improve your interactions with customers and establish a strong digital presence to boost your bottom line. Read more

SEO was once a specialized skill that required hiring a professional. Now, there are plenty of tools and tips you can use to improve your website’s SEO by yourself.

This session explains how to manage customer complaints and how to turn customer service into a marketing advantage. Read more

Small businesses have a big advantage when it comes to customer service. As the business owner, you can develop personal relationships with customers in a way giant corporations... Read more

Learn about customer experience, why it's important to your small business and how journey mapping can help you create a positive customer experience Read more

From enabling communication and collaboration to streamlining operations and boosting productivity, choosing the right business technology will make your life easier. Here are 50... Read more

Four times as many consumers would rather watch a video about a product than read about it. Seventy-one percent of consumers who viewed a video ended up making a purchase. Read more

Download this infographic to learn why chip cards can help protect your business and your customers. Read more

By the year 2020, customer service will overtake price and product as the key differentiator between brands. And 80% say that small businesses provide better service than larger... Read more

For small businesses, one late-paying customer could mean the difference between success and failure. Not only are late payments a big problem for small business, but the problem is getting worse.

Is it time to rebrand your business? Use this checklist to develop a successful new brand. Read more